As a leader in food service solutions across Australia, New Zealand, and the Pacific Islands, Reward Hospitality has consistently invested in maintaining robust IT infrastructure to support their growth and deliver exceptional service. Operating in industries such as hospitality, healthcare, education, and entertainment, they recognised the importance of proactive IT solutions to stay competitive in a rapidly evolving market.
Anticipating challenges and staying proactive
Reward Hospitality identified early that outdated systems posed potential risks to scalability and operational efficiency. To ensure their IT infrastructure could support aggressive expansion plans, they took a proactive approach, focusing on adopting scalable IT systems capable of integrating seamlessly across their growing network of locations.
Beau Millhouse, IT Manager at Reward Hospitality, explained, “We knew we needed IT systems that could evolve with us. RES. Business IT helped us address current challenges while ensuring we were ready for future growth.”
Building the foundation with RES. Business IT
Through a strategic partnership with RES. Business IT, Reward Hospitality implemented solutions designed to support their ambitious goals:
- Cloud migration services: Moving from on-premise servers to Microsoft Azure provided flexible, scalable infrastructure to accommodate rapid growth.
- SD-WAN technology: Reduced site integration times by 50%, enabling new locations to go live in weeks instead of months.
- Zero-trust security framework: Improved cybersecurity across all sites, protecting data and ensuring safe expansion.
These tailored IT solutions for hospitality businesses addressed both immediate operational challenges and long-term scalability.
Measurable results and long-term benefits
Reward Hospitality’s proactive approach delivered significant outcomes:
- Improved scalability: Flexible IT systems streamlined operations, supporting seamless integration of new sites.
- Enhanced security: Zero-trust frameworks and endpoint protection minimised vulnerabilities and ensured peace of mind.
- Operational efficiency: The IT team transitioned from reactive maintenance to driving strategic innovation and improving customer experiences.
Beau reflected, “This partnership was pivotal in ensuring our IT systems supported our business goals. We’re now better equipped to scale confidently.”
Learn more about proactive IT solutions
Reward Hospitality’s success demonstrates the value of investing in scalable, secure, and flexible IT infrastructure. Download the full case study here to discover how the right IT strategies can transform your business.
