What happens when an IT provider truly understands your mission? For Queensland Eye Institute, it means more time for patient care – and less time worrying about tech.
A shared commitment to care
When you ask Jared Wilford what makes a good IT partner, his answer is simple:
“They understand our budget. They understand who we are. They understand our business.”
Jared is the Chief Technology Officer at Queensland Eye Institute (QEI) – a not-for-profit eye clinic, research lab, and day hospital all housed under one roof in Brisbane. Patients can come in for diagnosis, see a specialist, and undergo surgery – all in the same building,
“It’s all integrated under one roof – that makes it a better experience for patients,” Jared says.
“And any funds go straight back into our research.”
The model blends clinical treatment, research, and international medical training – designed to improve outcomes and enable discovery.
But with a lean internal IT team, keeping it all running smoothly is no small task.
“It’s just me and one junior,” Jared says. “There’s a lot to manage, and not a lot of hours in the day.”
A relationship built on understanding
RES and QEI have worked together for more than six years. From day one, the difference was clear.
“We’d had some struggles in the past,” Jared says. “But RES was different from day one.”
The partnership started small – managing on-site servers and Meraki networking – but the relationship quickly evolved.
“QEI was still running physical servers on-site when we first started working together,” says David Perske, General Manager of Product and Markets at RES. “Over time, we’ve worked closely with Jared to modernise the environment and support the team through change – always at their pace, in the way that works for them.”
That trust became the foundation for a deeper partnership – one that now spans strategy, board engagement, and long-term planning.
Practical support, real progress
As QEI’s needs grew, so did RES’s role. Today, the partnership covers:
- Cloud migration – moving to Microsoft Azure
- Cybersecurity uplift – aligning with Essential Eight
- Microsoft 365 – Defender rollout, conditional access, governance
- Phone and connectivity systems – tailored to clinical workflows
- Board-level cyber training – supporting executive decision-making
“They’ve helped us strengthen our security posture, lift our Microsoft 365 maturity, and streamline day-to-day operations,” Jared says. “It’s been step by step, but it’s always felt easy and collaborative.”
“The strategy has always been about modernising at the right pace and making sure the critical services that support QEI’s mission stay strong and resilient,” David adds.
More than technical support
“They’re not just a service provider,” Jared says. “They’re part of the team.”
RES gives QEI confidence in their systems and support when it’s needed most.
“There’s a lot of trust in the relationship,” David says. “We’re proud to support Jared and the wider QEI team however we can.”
That includes turning frameworks like Essential Eight and Microsoft governance into practical models Jared can take to the board.
Supporting something bigger
The ongoing partnership between RES and QEI has undoubtedly enabled something bigger than simple IT infrastructure.
With the right IT environment in place QEI’s impact reaches far beyond the clinic – through research, training, and care that benefits patients and communities across Queensland.
“We also have international research students here,” Jared says. “And our research team is doing cutting-edge work.”
With established and trusted support in place, the QEI team can stay focused on helping their community as effectively as possible. QEI is now secure, cloud-enabled and operating with greater resilience.
“RES has always delivered,” Jared says. “No stress. No surprises. It just works.”
Let’s talk
Every great partnership starts with a conversation.
If you’re after tech that feels less like a transaction – and more like support that sticks – let’s talk.
Get in touch today
